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We stand behind our products 100 percent. The intent of our return policy is that you are satisfied with your purchase.
If you purchase an item from us and are unhappy with it for any reason:
① We support refund/ exchange service within 90 days.
② You may return your item with a receipt or proof of purchase for a refund.
③ The return fee will be borne by the customer, unless our mistakes.
④ Items must be returned in salable condition and original packaging. Non-salable items cannot be returned.
1. The 90-day FULL COVERAGE Return/Exchange Policy applies to the following conditions:
2. The following reasons are covered by our 90-day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. Enjoy Life Creative does not refund any shipping fees.)
3. The following are NOT covered by our 90-day return policy, and we are not liable for these issues:
4. If the package was unable to be delivered due to the incorrect/insufficient address you provided, you'll be responsible for the charge of redelivery, otherwise, we'll not arrange redelivery or refund.
5. Once the tracking number indicates that the package has been delivered successfully，we're not responsible for the loss of the package.
1. Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
2. Please follow the instructions that are provided by our customer service team.
3. Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 20% restocking fee.
Our reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.